• Customer Experience Coordinator

    Safex, Inc.
    Job Description
    Job Classification
    • Customer Experience Coordinator
     
    Minimum Qualifications
    • 4-year degree in related discipline or 3-years of applicable experience
    • Strong communication skills - verbal and written
    • Proficiency with Microsoft Office Suite of programs
    • Strong grammatical and editorial skills
     
    Position Responsibilities
    With little or no supervision, this position is expected to:
    • Project and training document grammar review and submission to client
    • Be proficient in Safex’s software systems
    • Complete appropriate tracking processes for projects, training and proposals
    • Create simple proposals when applicable
    • Coordinate training courses with instructors and the marketing department including kick off meetings, preparing and producing student manuals and course take-ways, certificates and OSHA cards, classroom set-up, hospitality and filing evaluations and submitting for billing
    • Increase efficiencies to support revenue growth with limited administrative support
    • Support training and projects to ensure consistent Safex brand, minimize expenses and maximize customer experience
    • Ensure project staff have knowledge, skills and information to properly complete proposal, project and training documents
    • Support project staff to maximize available billable hours
    Professional Development
    This position is expected to begin developing these skills:
     
    • Cross train to become conversant in EH&S requirements
    • Identify opportunities to increase efficiencies, leverage investments
     
    Contact Information
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