**GREAT HOURS Monday - Saturday! Closed on Sundays!**Position Summary:
Seeking candidates with a positive attitude and excellent customer service skills. Enjoys guest interactions and offers guests a personal experience. Assist Nothing Bundt Cakes guests both in person and over the phone with creative, timely solutions in a warm and welcoming environment. Guest Service Representatives (GSR) also perform side work duties for the crafting department and light cleaning.
Full time GSRs will be scheduled 32+ hours per week Monday-Saturday.
Part time GSRs will be scheduled 10-25 hours per week Monday-Saturday, based on availability.
Must be able to work on Saturdays, and a combination of the following shifts: opening hours (9am-2pm), mid day (10am-4pm) or closing hours (12pm-6:30pm). Some holidays will be needed.
Bakery hours are Monday-Friday, 9am-6pm / Saturday, 10am-6pm / Sunday - Closed
- Clear communication in an upbeat tone
- Active listening to guest needs
- Patience and Genuine Care of others needs
- Positive Attitude and Optimistic Approach
- Outgoing and friendly personality
- Possess a strong sense of teamwork
- Ability to follow instructions
- Has integrity and takes initiative
- Ability to work well under pressure
- Can multitask while paying special attention to detail
- Ability to work with a sense of urgency
- Retail sales experience a plus
- Introduce walk-in guests to our bakery and our products with a guest tour
- Assist guests with walk-in orders while using creative solutions
- Suggest add-on items such as cake deco and Bundtinis toppers and retail (plates, mugs, candles and cards)
- Answer the phone and assist guests with phone orders
- Perform quality control tests before cake is presented to guest
- Operate & balance (POS) point of sale with accuracy and efficiency
- Gather guests email addresses for e-club
- Keep cake samples available during all hours of operation
- Keep cake case full and work directly with the frosters to communicate cakes needed
- Maintain a strong knowledge of Nothing Bundt Cakes products, prices and promotions
- Keep retail area clean, swept, neatly merchandised
- Assist with crafting tasks such as fluffing bows and making design pieces