• Guest Service Representative

    Nothing Bundt Cakes
    Job Description

    **GREAT HOURS Monday - Saturday! Closed on Sundays!**

    Position Summary:
    Seeking candidates with a positive attitude and excellent customer service skills. Enjoys guest interactions and offers guests a personal experience. Assist Nothing Bundt Cakes guests both in person and over the phone with creative, timely solutions in a warm and welcoming environment. Guest Service Representatives (GSR) also perform side work duties for the crafting department and light cleaning. 

    Full time GSRs will be scheduled 32+ hours per week Monday-Saturday.
    Part time GSRs will be scheduled 10-25 hours per week Monday-Saturday, based on availability. 
    Must be able to work on Saturdays, and a combination of the following shifts: opening hours (9am-2pm), mid day (10am-4pm) or closing hours (12pm-6:30pm). Some holidays will be needed.


    Bakery hours are Monday-Friday, 9am-6pm / Saturday, 10am-6pm / Sunday - Closed

    Requirements:
    • Clear communication in an upbeat tone
    • Active listening to guest needs
    • Patience and Genuine Care of others needs
    • Positive Attitude and Optimistic Approach
    • Outgoing and friendly personality 
    • Possess a strong sense of teamwork 
    • Ability to follow instructions 
    • Has integrity and takes initiative
    • Ability to work well under pressure 
    • Can multitask while paying special attention to detail 
    • Ability to work with a sense of urgency 
    • Retail sales experience a plus
    Responsibilities may include but are not limited to: 
    • Introduce walk-in guests to our bakery and our products with a guest tour 
    • Assist guests with walk-in orders while using creative solutions 
    • Suggest add-on items such as cake deco and Bundtinis toppers and retail (plates, mugs, candles and cards)
    • Answer the phone and assist guests with phone orders
    • Perform quality control tests before cake is presented to guest
    • Operate & balance (POS) point of sale with accuracy and efficiency 
    • Gather guests email addresses for e-club
    • Keep cake samples available during all hours of operation 
    • Keep cake case full and work directly with the frosters to communicate cakes needed
    • Maintain a strong knowledge of Nothing Bundt Cakes products, prices and promotions
    • Keep retail area clean, swept, neatly merchandised
    • Assist with crafting tasks such as fluffing bows and making design pieces
    If you want to work in a fun, friendly environment - apply today. Being part of our team is nothing "bundt" the best!
     
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